Privacy Policy

Last updated: August 15, 2026

Tubbys Bath Repair & Remodel respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you contact us through our website, by phone, by text message, or by email.

Information We Collect

We may collect the following information when you contact us or request service:

Name
Phone number
Email address
Job address or service location
Photos or details related to your bathtub, shower, repair, refinish, remodel, or service request
Messages or other information you choose to provide
Voicemail recordings and the phone number you called from
Text messages you send us, including any photos or videos

How We Use Your Information

We use your information to:

Respond to service requests
Follow up on missed calls
Request photos or details about the job
Schedule appointments
Provide estimates or service-related communication
Coordinate bathtub repair, refinishing, remodeling, or related services
Improve our customer service

SMS/MMS Messaging

If you provide your phone number and agree to receive text messages, Tubbys Bath Repair & Remodel may send SMS/MMS messages related to your service request. These messages may include missed-call follow-up, requests for photos, scheduling, appointment coordination, and customer support.

Message frequency varies depending on your request. Message and data rates may apply. You can reply HELP for help or STOP to opt out of receiving SMS/MMS messages.

Tubbys Bath Repair & Remodel does not sell, rent, or share mobile phone numbers or SMS consent information with third parties for marketing or promotional purposes.

We may share information only when necessary to operate our business, provide requested services, comply with legal requirements, or work with service providers that help us manage communications and customer requests.

Calls and Voicemail

If we are unable to answer your call, it may be routed to an automated system that plays a greeting and records a voicemail. By leaving a voicemail, you consent to the recording of your message. Voicemail recordings are stored by our messaging provider and emailed to us so we can respond to your request. We do not use voicemail recordings for marketing purposes.

Sharing of Information

We do not sell your personal information. We may share information with trusted service providers only as needed to operate our business, communicate with customers, provide requested services, or comply with the law.

Data Security

We take reasonable steps to protect the information you provide. However, no method of electronic transmission or storage is completely secure.

Data Retention

We keep service request information, text messages, photos, and voicemail recordings for as long as needed to respond to your request, complete work, and maintain ordinary business records. You may request that we delete your information by contacting us at repairmytub@gmail.com.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Tubbys Bath Repair & Remodel
Email: repairmytub@gmail.com
Website: https://www.tubbysbathrepair.com